Returns & Exchanges
**Effective Date: 1 September 2026**
At Mizoon Zarf, we want our customers to have a positive shopping experience. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.
## 1. Products Eligible for Return
Clothing and eligible fashion products may be returned when:
* The product is unused and unworn. * The product is in its original condition. * Original tags and labels remain attached. * Original packaging is available. * The product has not been washed, altered, damaged, or misused. * All original accessories are included where applicable. * The return request is submitted within the return period stated on the relevant product/order.
## 2. Cosmetics and Beauty Products
For hygiene and safety reasons, **cosmetics and beauty products cannot be returned once they have been opened, used, or their original seal has been broken**.
A return, replacement, or refund may be considered if a cosmetic product:
* Arrives damaged. * Is defective. * Is the wrong product. * Is materially different from the product ordered.
Customers should contact Mizoon Zarf immediately after receiving such a product and provide clear photographs or videos of the product and packaging.
## 3. Fashion Jewellery
Fashion jewellery may be returned if it is unused, unworn, undamaged, and returned with its original packaging.
Returns may be rejected if jewellery shows:
* Signs of wear. * Scratches or damage. * Missing parts. * Alteration. * Damage caused by misuse. * Damage caused after delivery.
## 4. Non-Returnable Products
The following products are generally not eligible for return:
* Opened or used cosmetics. * Cosmetics with broken or removed seals. * Used beauty or personal-care products. * Worn fashion jewellery. * Products damaged after delivery due to customer handling. * Altered or modified products. * Products without original tags or packaging. * Products returned after the applicable return period. * Products specifically marked **"Final Sale"** or **"Non-Returnable"**.
This does not affect rights available to customers under applicable law for defective, damaged, incorrect, or otherwise non-conforming products.
## 5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, contact Mizoon Zarf as soon as possible.
Please provide:
* Order ID * Photographs of the product * Photographs of the outer packaging * Video or photographs showing the issue * Description of the problem
Our team may review the information before approving a return, replacement, or refund.
## 6. Return Request
Customers can contact Mizoon Zarf to initiate an eligible return.
**Phone / WhatsApp:** +91-9742310000 **Email:** [info@mizoonzarf.in](mailto:info@mizoonzarf.in)
Please include your Order ID and the reason for the return.
## 7. Return Inspection
Returned products may be inspected after receipt.
Mizoon Zarf may reject a return if the product does not meet the return conditions stated in this policy.
## 8. Refunds
Once a return is approved, Mizoon Zarf will process the eligible refund.
For prepaid orders, refunds will generally be made to the original payment method.
For Cash on Delivery orders, customers may be asked to provide valid bank account or other payment details required to process the refund.
Refund processing may take up to **7 business days after return approval**, excluding additional time required by the payment provider or bank.
## 9. Exchanges
Where an exchange option is offered, eligible clothing and fashion products may be exchanged subject to stock availability.
If the requested replacement is unavailable, Mizoon Zarf may offer another appropriate resolution, including a refund where applicable.
## 10. Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an error attributable to Mizoon Zarf, such as sending an incorrect product, or where applicable law requires otherwise.
Any applicable return shipping charges will be communicated to the customer.
## 11. Final Sale Products
Products clearly marked **"Final Sale"** or **"Non-Returnable"** on the product page cannot normally be returned.
However, this restriction does not apply where the product is defective, damaged, incorrect, or where applicable law provides otherwise.
## 12. Contact Us
**Mizoon Zarf** Karnataka – 581320, India **Phone / WhatsApp:** +91-9742310000 **Email:** [info@mizoonzarf.in](mailto:info@mizoonzarf.in) **Website:** mizoonzarf.in