Cancellation Policy

# Cancellation Policy

**Effective Date: 1 September 2026**

Mizoon Zarf aims to provide a smooth and convenient shopping experience. This Cancellation Policy explains when and how customers can cancel an order placed through our website.

## 1. Cancellation by Customer

Customers may request cancellation of an order **before the order has been dispatched**.

To request cancellation, contact Mizoon Zarf as soon as possible after placing the order and provide your Order ID.

Once an order has been dispatched or handed over to the delivery partner, cancellation will generally not be possible.

If an order can no longer be cancelled because it has already been dispatched, the customer may request a return after delivery if the product qualifies under our Return & Refund Policy.

## 2. Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the eligible refund will be processed to the original payment method used for the order.

The time required for the refund to appear in the customer's account depends on the payment gateway and the customer's bank or financial institution.

## 3. Cash on Delivery Orders

Cash on Delivery orders may be cancelled before dispatch by contacting Mizoon Zarf.

Once a COD order has been dispatched, cancellation may no longer be available.

Repeated refusal or intentional non-acceptance of COD orders may result in restrictions on future COD purchases.

## 4. Cancellation by Mizoon Zarf

Mizoon Zarf may cancel an order in circumstances including:

* Product being unavailable or out of stock. * Incorrect product information. * Incorrect pricing caused by a technical or human error. * Payment verification failure. * Incomplete or incorrect delivery information. * Delivery location being unavailable. * Suspected fraudulent or unauthorized activity. * Technical, operational, or logistical problems. * Circumstances beyond our reasonable control.

If a prepaid order is cancelled by Mizoon Zarf, the eligible amount will be refunded to the original payment method.

## 5. Orders Already Dispatched

Orders that have already been dispatched cannot normally be cancelled.

If the customer receives a damaged, defective, incorrect, incomplete, or materially different product, the customer should contact Mizoon Zarf and follow the Return & Refund Policy.

## 6. Refund for Cancelled Orders

For an approved cancellation, Mizoon Zarf will initiate the eligible refund within **7 business days**.

The actual time for the refund to reach the customer's account may vary depending on the payment gateway, bank, or financial institution.

## 7. How to Request Cancellation

Customers can request cancellation by contacting:

**Phone / WhatsApp:** +91-9742310000 **Email:** [info@mizoonzarf.in](mailto:info@mizoonzarf.in)

Please provide:

* Order ID * Customer name * Registered mobile number or email address * Reason for cancellation

## 8. Important Notice

Cancellation is not guaranteed once an order has entered the processing, packing, dispatch, or delivery stage.

Nothing in this policy limits any consumer rights available under applicable Indian law.

## 9. Contact Us

**Mizoon Zarf** Karnataka – 581320, India **Phone / WhatsApp:** +91-9742310000 **Email:** [info@mizoonzarf.in](mailto:info@mizoonzarf.in) **Website:** mizoonzarf.in